Michael Robertson Jr.

 

SUMMARY OF QUALIFICATIONS

Over 19 years plus experience in Telecommunications IT/Field: Senior Systems Analyst, Systems Tester, Resource Manager, End User Support experienced with expertise in problem solving, administration and support. Cell Phone Tower Construction and Troubleshooting issues of RFS equipment using Element Manager.

 

 

PROFESSIONAL EXPERIENCE:

 

 

U.S. Postal Service                                                                                                                                   06/2015 – Present

Delivery/Sales Services & Distribution Associate

Ø      Performs Distribution and a variety of sales and customer support services at retail window

Ø      Rents post office boxes, receives rental payments, conducts references checks, and completes related forms

Ø      Maintains appearance of retail area

Ø      Conducts product inventory by counting items on hand. Verifies and records sales floor inventory.

Ø      Delivers and collects mail on foot or by vehicle in any area; maintains pleasant and effective public relations with customers and others.

Ø      Ship domestic and international parcels and mail.

Ø      Load and unloading of mail, stamped letters, priority mail, and certified mail.

 

 

Rockin B Wireless Inc, LLC. - Spring, TX                                                                      08/2014 – 04/2015

Senior Tiger Team Lead   -    Headquarters Office in Spring TX

Ø      Ericsson Work on Sprint 65 MHZ project

Ø      Lead for Field Crews on all 65 MHZ sites

Ø      Foreman in the field responsible for all Documents JSA,JCN, BOM, COP docs.

Ø      Maintaining operational logs Daily Reports Created Tracking Reconcile Reports for CEO,& COO

Ø      New Construction Site Builds for Sprint / Cutover Install for 65 MHZ

Ø      Tiger Team trouble shooting issues at sites ie: VSWR, Fiber, Equipment, RET issues using Element Manager

 

 

ITI Trainer – Irving, TX                                                                     04/2014- 07/2014

Certified Instructor for Ericsson Sprint 65 MHZ Project  

Ø      Teaching all tower installation and SNV cleanup for Sprint 65 MHZ

Ø      Teaching of Mock Installs in 3 Markets Dallas, Kansas City, and Atlanta

Ø      Instruct classes on all safety and forms to be completed in Cam Tool

Ø      Instruct students on the Scope of work and what the specs where in the MOP for Sprint 65 Install

Ø      Evaluate each student on his Written Tests and the actual Mock Simulation Install

Ø      Weekly Calls with SME and Leads Instructors on ways to improve the class agenda

 

 

 

 

 

 

 

Texcom Construction, LLC. - Mesquite, TX                                                                       11/2012– 03/2014

Senior Infrastructure Administrator / Accounts Receivable Manager   -    Headquarters Office in Dallas Market

Ø      Set-up of all New Employee’s with Software Microsoft Office, Streets and Trips, Adobe, Anritzu built Laptops for Field Techs

Ø      Project Manager/Dispatcher for Field Crew Workers 10-15 Members

Ø      Foreman in the field responsible for all Documents JSA,JCN

Ø      Security for the Building Cameras, Door Codes, Gate Access, Parking Lot Lighting

Ø      Daily Processing of Billing for all Markets Dallas and Baltimore area

Ø      Maintaining operational logs Daily Reports Created Tracking Reconcile Reports for CEO,& COO

Ø      Review and make recommendations for improvements to the Systems Assurance

Ø      System Testing for Software for End Users Creation of Forms and Spreadsheets using Google Docs

Ø      Point of Contact for Customer (Ericsson, Sprint, X-Cell, Crown Lighting, AT&T) Billing Accounts Receivables

 

Amdocs Inc. - Richardson, TX                                                                       01/2001 - 07/2012

Senior System Analyst   -    International Support Center for Latin America

Ø      Knowledge Transfer & Training of Employees for Claro-Codetel Santo Domingo  DR from 5/07 – 9/07

Ø      Knowledge Transfer & Training of Employees for Movilnet- Caracas Venezuela

Ø      From 08/09 – 10/09

Ø      Knowledge Transfer & Training of Employees from Claro- San Juan Puerto Rico

Ø      From 11/09 -06/10

Ø      Claro Puerto Rico Operations Monitor Billing Batch processing to ensure successful execution.

Ø      Utilize Amdocs software to run Bill processing. Also use Maestro Gui Citrix Metaframe

Ø      Create Shell scripts (other Analyst use as tools)

Ø      Monitoring disk utilization and other performance indicators

Ø      Maintaining operational logs Daily Reports

Ø      Review and make recommendations for improvements to the Systems Assurance

Ø      Infra Support ( Builds, CRM, Tuxedo Online, FTP, MAF & MPS file)

Ø      System Testing for Software for Venezuela Client Movilnet

 

Real-time Staffing - Richardson, TX      11/1999 - 11/2000 SBC Global - Resource Manager               

Ø  Transmitting of AMA files from Lucent Switches

Ø  Polling of AMA files from GTE switches

Ø  Processing of MAF/MPS files

Ø  Troubleshooting issues that would affect system production time

Ø  Shell Scripting

Ø  Involved in the Y2k Conversion

 

 

 

 

 

 

 

 

 

 

Real-time Staffing - Richardson, TX02/1999-08/1999

Optel Communications     -   AS400 Administrator   

Ø  Maintain Security for the Corporate Office for Cable Television Company

Ø  Adding and Deleting of User profiles on production box

Ø  Ran jobs for user in Finance office.

Ø  Resolved all issue dealing with Client Access for AS400

Ø  Install and documented the use of Client Access for all user nationwide

Ø  Member of the Y2K Conversion Team

Ø  Implemented Fast Fax Pro on all user PC in Headquarters

Ø  Help with any LAN/WAN issues or Oracle problems

Ø  Implemented Lotus Notes throughout the Company

Ø  Install the Dominoes Server and Firewall for Lotus Notes w/assistants from Sr.    

    Lotus Notes Admin

 

Baylor Information Services - Dallas, TX01/1998-01/1999

Senior System Operator / Shift Supervisor  

 

Ø       Maintain 27 in-house system ie:VSE,VM,CICS,AS400,BCON,CISCO ROUTERS

Ø       Printed jobs daily also printed Accounts Payable for all Baylor Hospitals.

Ø       Printed Payroll for all Baylor Employees

Ø       Backup Supervisor for 2nd shift on weekends

Ø       Maintain the tape library

 

 

IBM - Dallas, TX01/1996-01/1998

Software Support Specialist

Ø  Received calls on various issues and help solved problems for IBM customers with Laptops, PC'S and Mainframes

Ø  Help with other groups hardware support

Ø  Send Text messages to CE in the field

Ø  Handle special account Carrier Building System Services

Ø  Attended the AS400 class in Rochester Minn.

Ø  Various achievement awards for service ( Team, Quality Service)

 

EDUCATION:

 IBM AS400 Training Program - Rochester, Minnesota

 

In Depth program that train End-user / Cum Tape ordering and protocol for operating the AS400 system.

 

 

◄ Computer Skills ►:

Ø       MVS,VSM,VM CICS, Data General, Solaris, Oracle,AS400, Client Access, UNIX, Citrix Metaframe,

Ø       HP Service Center,

Ø       SQL, Toad, Cisco Routers, Quick Books, Microsoft Office Professional, Office 360

 

                                                             References furnished upon request

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Michael Robertson